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Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

SHIPPING TIMES AND COSTS
  • Complimentary ground shipping within 1 to 2 business days on order over HKD800
  • In-store collection available within 2 to 24 business hours
  • International, Mainland China and Macau delivery options also available
  • See the delivery FAQs for details on shipping methods, costs and delivery times
PAYMENT METHODS

Grassyard accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Atome: Accepts Visa, MasterCard, American Express into 3 easy payments, 0% interest. Atome automatically splits your bill into 3 equal payments. You'll pay the first payment at the point of purchase. The next two payments will be spread 30 days apart. No interest or hidden charges, ever.
  • PayMe:
  • FPS:
  • Grassyard features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
EXCHANGES, RETURNS AND REFUNDS

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

 

RETURN EXCEPTIONS

Due to the nature of our products, items cannot be returned or refunded if they are opened or have been used or if the factory seal has been removed. Nothing in this policy affects your statutory rights.

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